General

Store opening hours vary for each store.The full list of stores and opening hours can be found here.

Please click here to see our list of stores.

Yes, we offer a free click & collectservice. Currently, you can pick items up from our 3 locations(Monaghan/Enniskillen/Lisburn).

Placing your Order

You can call into one of our 3 locations toorder furniture, or place an order via email or telephone. Please click here for contact information.

Yes, prices in our stores are price matchedto all of our ranges in store. Some of our ranges are available “Online Only”and are not on display in our stores.

Please let us know as soon as possible ifyou would like to amend your order. Once your items have been shipped ordelivered there will be charges for delivery and uplifts. You can cancel yourorder by calling one of our stores or contact via email to:sales@upstairsdownstairs.ie.

Any made-to-order changes will need to bemade within 14 days from the date your order was placed, after which allmade-to-order goods will be subject to a cancellation charge of 20% of theprice of the goods. This will be deducted from any refund due to you.

Yes, click and collect is available in ourstores. You can select your preferred pick up location when you order online.

Please let us know as soon as possible if you would like to cancel your order. Once your items have been shipped or delivered there will be charges for delivery and uplifts. You can cancel your order by calling one of our stores or contact via email to:sales@upstairsdownstairs.ie.

Any made-to-order cancellations will need to be made within 14 days from the date your order was placed, after which all made-to-order goods will be subject to a cancellation charge of 20% of the price of the goods. This will be deducted from any refund due to you.

Delivery

We deliver nationwide. Delivery charges vary depending on your location. For further information, please call one of our stores or contact via email to: sales@upstairsdownstairs.ie.

If you are not there when our delivery drivers attempt to deliver an item, it will be brought back to our warehouse.We will contact you to arrange another delivery and another delivery fee will be required.

This can be arranged; we generally charge a disposal charge depending on what the old furniture is.

A specific day and time window can be arranged for delivery. Please call one of our stores or contact via email to:sales@upstairsdownstairs.ie.

We deliver to the Republic of Ireland and Northern Ireland.

Items that are in stock have an estimated lead time of up to 3 weeks. If your item is not in stock, please call one of our stores or contact via email to: sales@upstairsdownstairs.ie.

We deliver to the Republic of Ireland and Northern Ireland. We do not currently deliver overseas

We can assemble your furniture, some of our items will arrive already fully/ partially assembled. If you require assembly a small assembly charge may be required. For further information, please call one of our stores or contact via email to: sales@upstairsdownstairs.ie.

Finance

If you're worried about your credit rating affecting your finance being accepted then please speak to our team of specialists, who can help you through every step of the process. We work closely with a third party finance provider who make the decision regarding who is accepted for finance.

Minimum age 18 on date of application.

ROI/UK resident for last 3 years minimum.

Provide a telephone number – landline or mobile.

Have a bank account that supports direct debit.

Be in one of the following – Full-time employment (16hrs> p/w) / Part-time employment (<16hrs p/w) /Self employed / Retired / In receipt of Disability Allowance / Homemaker.

How long a credit check can take depends on many factors, these are determined by the finance company. However, as a very rough guide you can usually expect to have a decision within 24 hours of applying.

Yes, you can settle your finance account early, for further information, please call one of our stores or contact via email to: info@upstairsdownstairs.ie.

If for some reason you are not accepted we will let you know, and go through alternative payment methods with you.

Proof of identification. – (Valid Irish or UK driving licence or passport)

Proof of address. – (Valid Irish or UK driving licence or passport, current utility bill or credit card statement.)

NOTE

Bank statementMUST be dated within the last 3 months.

Utility bills MUST be dated within the last 3months

Customer Service

Yes. Shopify is certified according to the Level 1 PCI DSS standard. It means that the store sare equipped with data encryption tools, protection of Shopify payment transfers, prevention of viruses at the servers, risk analysis tools as well as constant security monitoring.

Please inspect your order as soon as you receive it. If you notice something wrong with your order please let your delivery team know straight away. If you only notice something later on, you can contact your local store as soon as possible o remail us: service@upstairsdownstairs.ie.

For store information click here.

Cancellations for made-to-order items will need to be made within 14 days from the date your order was placed.

To receive a refund you must take care of the goods. If you fail to do so we reserve the right to refuse the refund or deduct a charge based on the condition of the goods. It is not possible to refund made-to-order items unless you cancel them in accordance with your rights or they are faulty/not as described. Your statutory rights are not affected.

Your refund will be processed as soon as possible and, in any event, within no more than 14 days of the day you have given us notice of cancellation or returned items.

Until the goods are returned to us, you are responsible for them including if the goods are lost, damaged or destroyed. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation.

We will make a refund using the same method of payment originally used by you to pay for your purchase.

If goods are delivered to a third party and you are unable to return them to us, you may not be entitled to a refund.

Please inspect your order as soon as you receive it. If you notice something wrong with your order please let your delivery team know straight away. If you only notice something later on, you can contact your local store as soon as possible or email us: service@upstairsdownstairs.ie. For store information click here.

Call your nearest store or email service@upstairsdownstairs.ie within 14 days of receiving your order to arrange a collection or exchange. Please bear in mind that you will be charged for any costs involved in delivering and uplifting your item. Alternatively, you can drop off at one of our collection points and we’ll take it from there. We do ask that whatever you return is in the same condition you received it.

If you have ordered using Click and Collect you can either return your item to the store within 14 days or call your local store to arrange an uplift. There is a charge for an uplift service.

Purchases made in store have a different returns and cancellation procedure. Please check with your local store for more information.